WHAT WAS THE SITUATION, ISSUE, OR EVENT THAT INITIATED THIS OPPORTUNITY?

Target of our services: Top government lawyers in NYC following 9/11. 100 employees of a US government agency housed at the WTC (85% of whom were attorneys). We provided human impact services to the agency 2 days following the attacks.

Challenges for the client:

• Office building destroyed/locate space
• Negotiate union issues
• Assess & Minimize psychological damage to employees site
• Need for policies re: absence/relocation requests
• Governmental bureaucracy re: decision-making process
• Restore files
• Keep employees 'connected'
• Managing temporary office site fears/issues

WHAT DID WE DO?

• Coordinated national & local planning process
• 2 day mtgs. w/employees before new site located
• Group & Individual. Counseling for EE's & family
• On-site support as temp. office opened
• Regularly scheduled group. Mtgs. w/EE's
• Consult to execs. re: return to work issues
• Provided follow-up services. at 1 yr. anniversary
• Established 24/7 phone hotline
• Psychological assessments for all employees
• Psychoeducational video to all managers.
• Established Senior Executive crisis team
• Established info flow chain
• Generated exec. report re: employee impact

HOW DID WE ADD AND MEASURE VALUE TO THE CLIENT?

• 3 month contract extended to 6 months
• Only 1 employee relocation
• Kept EE's engaged during 'no office' phase
• All staff educated about 'normal' response
• Workplace conflicts reduced
• Significant reduction in PTSD Symptoms
• Joint union/mgmt. requests for added services
• Only 1 employee lost work time
• Minimized destructive rumors
• Enhanced staff integration at new site
• Employee appreciation of mgrs. improved
• EE family members supported

WHO WOULD BE GREAT PROSPECTS, CLIENTS OR TARGET INDUSTRIES?

Any large or multi-site organization/corporation, industries with particular "target" vulnerability, e.g. Power Production, Government, Data Storage, Chemical Manufacturing, Munitions Production

WHO ARE THE ORI EXPERTS?

Kevin Becker, Psy.D., Jeff Weir, MA